Update: 10:00am UCSD ACT and SDSC ENS have resolved the routing issue. Please contact your support channel if you continue to see any interruption Title: SDSC Network Interruptions – 5 Nov 2013, 5:30amDescription: At around 5:30am on 5 Nov 2013, SDSC’s routing fabric had hardware errors. Connections from the commodity internet to SDSC resources may …
Category Archive: Incident Notification
SDSC Service Outage – Project Storage – 19 Sept 2013
Title: SDSC Service Outage – Project Storage – 19 Sept 2013Description: At 07:40 on 19 Sept 2013, one project storage node, ps-c02-1, hung causing service interruptions for the below filesystems. SDSC Storage is working to resolve the issue. Updates will be posted. ps-006:/ps-data/cmmap ps-021:/ps-data/dsc2 ps-019:/ps-data/ens ps-009:/ps-data/ngbt ps-038:/ps-data/nsg ps-020:/ps-data/oracle ps-005:/ps-data/rcicdm ps-c02-1:/ps-data/vmware Date: 2013-09-19
SDSC Web Services – 11/12 Sept 2013
Title: SDSC Web Services – 11/12 Sept 2013 (Update 12 Sep : 11:42) Some services have been disabled and customers directly notified. NFS load is holding steady. (Update 12 Sep : 09:55) High NFS load is still causing sporadic slowness. In order to diagnose, we may disable web services to determine the offending service(s) Description: …
SDSC Web Services – 10 Sept 2013
Title: SDSC Web Services – 10 Sept 2013Description: The SDSC web farm experienced a disk capacity problem overnight which affected many services. We have increased the disk space and cleared a resulting database connection overload. In addition, we’ve restarted several web services that were not responding to the resolution on their own. Please contact support@sdsc.edu …
SDSC UNIX Systems – 6 Sept 2013
Title: SDSC UNIX Systems – 6 Sept 2013 (update 14:37): All systems are online. We did not need to revert to older kernels. Please contact your service provider through regulra channels with any questions or concerns. (update 13:24): Systems currently shut down : merrimac. We are trying to revert a Red Hat 5 system to …
SDSC Cloud Service Status – 4 Sept 2013
Title: SDSC Cloud Service Status – 4 Sept 2013Description: (Initial post : 21:09) The SDSC Cloud Storage system has had a storage node removed from the pool of available servers. Users may see slowness or other unusual activity. Please report any issues through regular customer support channels. Date: 2013-09-04
SDSC Footprints 8 Service Restored
The SDSC footprints 8 server is now back online. A script error causing login hangs was resolved at 10pm on 8/29/13. Please email support@sdsc.edu with any continuing problems.
SDSC Service Outage – Cloud Storage – 22 Aug 2013
Title: SDSC Service Outage – Cloud Storage – 22 Aug 2013 (Update : 22 August 2013, 13:07) The SSL certificate has been replaced and service is restored Description: The SDSC Cloud service is unavailable due to incorrect SSL certificate We are working to correct the issue and will post when the service has been restored.Date: …
Unplanned Outage – Windows VM – 6 August 2013, 6:50am-9:15am
(Updated with revised outage times and affected systems)Title: Unplanned Outage – Windows VM – 6 August 2013, 6:50-9:15amDescription: At approximately 7:00 am on Tuesday, 6 August 2013, a server and storage serving Windows VMs lost power. SDSC staff is working to restore service at this time. Services impacted: Systems : Bigonc, ciee1, ciee2, grunwald12, healthware2, …
Limited Project Storage Outage – 14 June 2013
Title: Limited Project Storage Outage – 14 June 2013Description: The project storage node serving the below list of mounts stopped responding around 17:30. The system was restarted and services resumed around 20:00. ps-data/glasslab ps-data/janssen ps-data/mmanary ps-data/nova ps-data/pac-tarc ps-data/rciwork ps-data/seedme ps-data/sysbio ps-data/sysbio2 ps-data/wilfred-test Start Time: 17:30Date: 2013-06-14End Time: 20:00