Title: SDSC Web Services – 11/12 Sept 2013 (Update 12 Sep : 11:42) Some services have been disabled and customers directly notified. NFS load is holding steady. (Update 12 Sep : 09:55) High NFS load is still causing sporadic slowness. In order to diagnose, we may disable web services to determine the offending service(s) Description: …
Category Archive: Incident Notification
SDSC Web Services – 10 Sept 2013
Title: SDSC Web Services – 10 Sept 2013Description: The SDSC web farm experienced a disk capacity problem overnight which affected many services. We have increased the disk space and cleared a resulting database connection overload. In addition, we’ve restarted several web services that were not responding to the resolution on their own. Please contact support@sdsc.edu …
SDSC UNIX Systems – 6 Sept 2013
Title: SDSC UNIX Systems – 6 Sept 2013 (update 14:37): All systems are online. We did not need to revert to older kernels. Please contact your service provider through regulra channels with any questions or concerns. (update 13:24): Systems currently shut down : merrimac. We are trying to revert a Red Hat 5 system to …
SDSC Cloud Service Status – 4 Sept 2013
Title: SDSC Cloud Service Status – 4 Sept 2013Description: (Initial post : 21:09) The SDSC Cloud Storage system has had a storage node removed from the pool of available servers. Users may see slowness or other unusual activity. Please report any issues through regular customer support channels. Date: 2013-09-04
SDSC Footprints 8 Service Restored
The SDSC footprints 8 server is now back online. A script error causing login hangs was resolved at 10pm on 8/29/13. Please email support@sdsc.edu with any continuing problems.
SDSC Service Outage – Cloud Storage – 22 Aug 2013
Title: SDSC Service Outage – Cloud Storage – 22 Aug 2013 (Update : 22 August 2013, 13:07) The SSL certificate has been replaced and service is restored Description: The SDSC Cloud service is unavailable due to incorrect SSL certificate We are working to correct the issue and will post when the service has been restored.Date: …
Unplanned Outage – Windows VM – 6 August 2013, 6:50am-9:15am
(Updated with revised outage times and affected systems)Title: Unplanned Outage – Windows VM – 6 August 2013, 6:50-9:15amDescription: At approximately 7:00 am on Tuesday, 6 August 2013, a server and storage serving Windows VMs lost power. SDSC staff is working to restore service at this time. Services impacted: Systems : Bigonc, ciee1, ciee2, grunwald12, healthware2, …
Limited Project Storage Outage – 14 June 2013
Title: Limited Project Storage Outage – 14 June 2013Description: The project storage node serving the below list of mounts stopped responding around 17:30. The system was restarted and services resumed around 20:00. ps-data/glasslab ps-data/janssen ps-data/mmanary ps-data/nova ps-data/pac-tarc ps-data/rciwork ps-data/seedme ps-data/sysbio ps-data/sysbio2 ps-data/wilfred-test Start Time: 17:30Date: 2013-06-14End Time: 20:00
SDSC Commvault Service : Cloud connection failures
Title: SDSC Commvault Service : Cloud connection failuresDescription: The Commvault backup service is experiencing connection issues with the SDSC Cloud. We are working on resolving the issues and moving backups to alternate replicated media while the Cloud issues are resolved. Please contact us at commvault@sdsc.edu with any questions or concerns.Date: 2013-05-08
Potential off-site network outage, 16 April 2013, 1am
Title: Potential off-site network outage, 16 April 2013, 1amDescription: SDSC has been informed from ISP partner National Lambda Rail (NLR) that there is a potential network interruption between San Martin, CA and Sunnyvale, CA. This outage may cause connection issues to SDSC resources from off-site locations. We will continue to update as we have more …