[Update – 12:48] Citrix service has been restored. Please contact support with any questions or concerns. Citrix remote desktop services are unavailable and the outage is being investigated by engineers. More information will be posted to this location.
Category Archive: Incident Notification
SDSC Outage Notification – VM guests rebooted due to hypervisor error – 11 July 2020, 14:25
[Update: 17:10] Hardware logs have been handed over to vendor support for review. At this time it appears that a hardware failure on the hypervisor node delayed I/O and caused the guests to automatically reboot on other hypervisors. At approximately 16:25 on 11 July 2020 the following systems rebooted due to a crash of the …
SDSC Outage Notification – Datacenter Networking Issues – 11:45, 30 Mar 2020
[Update 14:30] Different network paths are providing network connectivity. Please contact SDSC Operations if you have any additional questions or concerns. [Update 13:20] SDSC engineers are reconfiguring network devices to bring the connections to working equipment. They are also in communication with the hardware vendors for component replacement. [Update 12:43] The known scope of the …
SDSC Outage Notification – VMware guest outage – 22:00, 6 Dec 2019
[09:06 – 7 Dec 2019] Affected hosts include: actreal1 bahamut cycorephaser dev.mygeohub.org dev.purr.hubzero.org dev.smarteragriculture.org ea-repository elprado exec01.cdmhub.org exec01.communityhub.hubzero.org exec01.demohubzero.org exec01.dev.mygeohub.org exec01.help.hubzero.org exec01.mygeohub.org exec01.pharmahub.org exec01.smarteragriculture.org exec01.stemedhub.org gitlab grunwald16 itss-dynamics johndenver massive2 nexposevase osc-dev packages.help.hubzero.org qball3.sdsc.edu rsm-print rsm-print2 russell sc-dynamics sc-lansweeper sentinel-new stage.cdmhub.org web01.int.citscibio.org web01.int.extlearn.org web01.int.help.hubzero.org web01.int.vhub.org yellowfin [08:15 – 7 Dec 2019] Around 22:00 on …
SDSC Outage Notification – Network Uplink Outage – 18 Nov 2019, 08:48
(Update 09:40, 19 Nov) Crews repaired the two largest broken fiber bundles last night between 20:00 and 23:30. All severed links should be operational — please contact SDSC Operations if you continue to notice connection issues. (Update 16:48) Crews continue to work to repair the largest broken fiber with an anticipated completion of 01:00 on …
SDSC Outage Notification – East Building Networking – 10 Oct 2019
The SDSC East Building is experiencing intermittent network outages. UCSD Networking and Datacomm is aware and working on the issue. Users in the East Building may see outages to wired and wireless networking.
SDSC Outage Notification – SDSC Cloud Compute – 17 Jun 2019, 14:30
(update 18:37) All issues have been resolved. Please contact support with any concerns or questions. (update 17:34) Networking has been restored. Some remaining issues with load balanced applications may be seen. The SDSC Cloud Compute service is experiencing network outages that engineers are investigating. More information will be posted here.
SDSC Outage – M47 network switch – 5/24 18:00
[update 22:16] The new switch is online and systems appear to be recovered. Please contact SDSC operations with any questions or concerns [update 20:32] engineers are on site swapping a chassis. No recovery ETA at this point The top of rack switch in data center rack M47 is offline. Some data center hosted systems are …
SDSC Outage Announcement – HPC, Commvault, Cloud resources unavailable – 6 May 2019, 18:00
[Update – 11:18] Networking service has been restored and appears stable. Please contact support if you continue to experience any issues. More updates will be posted once a cause is determined. [Update – 07:53] Commvault services are enabled and working — file restores are successful. [Update – 07:42] The reboot did not fully correct the …
SDSC Outage Announcement – Data Center Networking – 22 Feb 2019, 12:10
[Update: 12:15] Services have been restored. One switch group which feeds a number of datacenter racks rebooted. Engineers are still investigating the cause. The scope of outage included numerous web and database services and colocated server networking. —- There has been a network outage reported at SDSC. The scope of the outage is not yet …